HomeWorks or RadioRA 3
Write HomeWorks, RadioRA 3, or the actual legacy system in the hiring brief. Include the generation, software, and whether the person is installing devices, programming, finishing the job, or taking service calls.
A candidate may have installed lighting devices while someone else handled the programming. Another may know the software well but depend on the electrical crew for installation. Ask what they did personally on a recent project.
The Lutron residential-system comparison can help you identify the platform. The applicant still needs to explain work comparable to your house.
Programming tools and qualifications
For RadioRA 3, Lutron’s programming overview distinguishes Lutron Designer programming from app configuration. It says access to Designer follows RadioRA 3 qualification training. Verify that if the job requires independent programming straightaway.
For HomeWorks, ask about the generation and tools used on the candidate’s recent jobs. Have them explain a scene or control change, the tests afterward, and the project backup they left. A course name on the résumé doesn’t answer those questions.
Tell applicants what your company can teach and what they need to handle immediately. Be honest if no experienced programmer will be available to review the first project.
Installation checks and room testing
Take one room through the interview. Who confirmed the load and device schedule? Who collected the homeowner’s preferences? What did the technician do when the installed device differed from the drawing?
Ask what happens when a keypad button does something different from the agreed room behavior. You want someone who checks the project information, establishes what is happening, and gets the right people involved. A quick software change without understanding the installation can leave the next person sorting out another problem.
Keep electrical installation assigned to personnel qualified for that work. The lighting programmer needs a named electrical contact when the question concerns the installation rather than programming.
Homeowner changes and approvals
Discuss a common situation: the homeowner wants a scene adjusted after trying the room. Ask how the technician confirms the request, gets approval where needed, tests the affected controls, and updates the record.
The service team needs to know what changed. So does anyone returning to the house with an older schedule or backup. Make that record part of the job rather than something the office has to chase after completion.
During the demonstration, let the homeowner operate the controls. Ask applicants how they’d explain routine use and where the customer should go for support. Clear instruction can prevent an ordinary question from becoming an avoidable return visit.
Lutron duties and working terms
Include the system, first projects, travel area, site visits, normal hours, on-call work, pay range, and equipment arrangements. Name the electrical lead, project manager, and programming support.
Closeout should include the current file and backup, device information, room-test results, customer instruction, and unfinished items assigned to someone. Use the BEJ Lutron technician hiring guide to write the vacancy. If you’re hiring the electrical crew separately, see the residential electrician guide.